Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We re hiring a hotel assistant front office manager to assist in leading our already fantastic team. You ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Responsibilities:Gather financial information and generate occupancy reports for the general managerDirect front desk operations and ensure customer service meets our high standards for guest satisfactionSupervise current front desk staff and hire and train new staff to make sure they re providing excellent customer service and implementing hotel policiesEngage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaintsHold responsibility for the front desk budget and order any necessary office suppliesQualifications:Experience with MS office and bookkeeping skills desiredHospitality experience of at least 1 year is required for this roleHave superb communication skills, management skills, and multitasking skillsMust possess a high school diploma or equivalent certification (GED)2 or more years of experience as a front desk supervisor or related office management position in the hospitality industryAbout Company:Our Walt Disney World Good Neighbor resort offers a free scheduled shuttle to the parks or Disney Springs. Our hotel is built for family-friendly fun with tennis courts, indoor and outdoor pools, basketball, and volleyball courts, putting green, and fire pits.