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Overnight Front Office Operations Manager - New York Hilton Midtown

Hilton Worldwide Holdings
New York, New York, United States
13 hours ago


Hilton New York Midtown It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and transportation desk for tips, tickets and travel in and around the city.

It's a fantastic time to join Hilton! Great Place to Work and Fortune named Hilton the #2 Best Big Companies to work for in 2022! Be a part of our team at the Hilton Midtown as an Overnight Front Office Operations Manager!

What will I be doing?

  • Encourages a team spirit amongst staff members with leadership and guidance.
  • Interview, select and train Front Office and Housekeeping Team Members in proper work procedures and techniques. Supervise and monitor work performance of Team Members by conducting room inspections.
  • Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs Guest Service, Front Office, Reservations, Front Desk Agents, and Housekeeping staff in the details of work. Observes performance and encourages improvement. Attend various operational related meetings to obtain and disseminate pertinent information.
  • Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and Team Members.
  • Manages Front Office and Housekeeping operations through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.
  • Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.
  • Provides coaching and counseling of Team Members and conducts performance reviews when needed.

About Hilton

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

Salary Range: $70,000 - $80,000

#LI-BG1 #LI-Onsite
Associated topics: assistant general manager, business coach, captain, executive producer, fire captain, fire chief, fire marshal, planning operations, police captain, senior manager

Job Information

  • Job ID: ba5122c0-27483363899
  • Location:
    New York, New York, United States
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