Description

**Job Identification:** 211883 **Job Category:** Guest Services, Operations, and Front Office **Job Schedule:** Full time **Salary** £38,000 per year plus incentives **Exceptional Hospitality Starts with You** **The Hilton London Canary Wharf** is a modern, full-service hotel with 282 Guestrooms in the heart of London's financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic Park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland. **A WORLD OF REWARDS** - **Annual Salary of £38,000 plus incentives for upsells** - Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program - Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP) - Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) - Smart uniform provided - Free and healthy meals when on duty *Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Here's what you'll do during a typical day: + **Support daily front office operations:** Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards + **Monitor and elevate service:** Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience + **Support revenue initiatives:** Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth + **Facilitate team knowledge:** Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions + **Delight our guests:** Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards + **Oversee VIP guest experience:** Review VIP reservations and ensure an elevated and seamless check-in and check-out experience + **Inspire and develop the team:** Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact. **Join an Award-Winning Workplace Culture** At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.