Description

Job Description: Front Office Executive

Position: Front Office Executive

Hotel: Ramada by Wyndham Aligarh

Location: Aligarh, Uttar Pradesh

Salary: ₹15,000 – ₹20,000 per month

Industry: Hospitality / Hotel Operations

Employment Type: Full-Time

Job Summary:

Ramada by Wyndham Aligarh is seeking a professional, well-groomed, and customer-focused Front Office Executive to manage front desk operations and deliver exceptional guest experiences. The ideal candidate will be responsible for handling guest check-ins and check-outs, reservations, inquiries, and ensuring smooth front office operations while maintaining the highest standards of hospitality.

Key Responsibilities:

• Welcome guests and provide a warm, professional first impression.
• Handle guest check-ins, check-outs, and room allocations efficiently.
• Manage room reservations, cancellations, and modifications.
• Respond promptly to guest inquiries, requests, and complaints.
• Coordinate with Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
• Maintain accurate guest records and update hotel management systems.
• Process payments, invoices, and billing transactions accurately.
• Answer telephone calls, emails, and guest correspondence professionally.
• Assist in upselling rooms and hotel services whenever possible.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Prepare daily reports and maintain front office documentation.
• Maintain cleanliness and organization of the reception area.

Required Qualifications & Experience:

• Graduate in any discipline; Diploma/Degree in Hotel Management preferred.
• 1–3 years of experience in Front Office, Guest Relations, or Hotel Operations.
• Freshers with excellent communication skills may also apply.
• Basic knowledge of MS Office and hotel PMS software is preferred.
• Strong communication and interpersonal skills.
• Ability to work in rotational shifts.

Preferred Skills:

• Good verbal and written communication in English and Hindi.
• Pleasant personality and professional grooming standards.
• Strong customer-service orientation.
• Excellent problem-solving and multitasking abilities.
• Attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment.

Please share this opportunity with others who may be interested or suitable for this role.