Description

Purpose
As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly.

Primary Responsibilities

Take the helm and guide the front office’s day-to-day operations with expertise
Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
Contribute to roster planning and preparation
Embrace authenticity and let your unique self-shine in every shift


Skills and Experience

A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
Proficiency in using reservation and property management systems is a plus
Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
Masterful in the art of communication, both written and spoken
Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays