Description

Purpose
As Hotel Manager, you will take on the crucial task of overseeing and managing all daily operations on property, guaranteeing its seamless and profitable function. This position demands a keen focus on every department, requiring you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.

Primary Responsibilities

Manage all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targets
Be responsible for leading and developing your team to ensure the hotel’s profitability and success
Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
Create and build strong relationships with key stakeholders, property owners, guests and regional shared services
Maintain excellent product and service standards whilst maximising revenue and balancing expenses
Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment
Act as a liaison within the local community, representing Accor and fostering community engagement


Skills and Experience

Prior experience as a Department or Operational Manager within an accommodation provider environment
Strong understanding of Hotel Rooms Division Management
Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
Expertise in overseeing workforce management, including staffing optimization and productivity enhancement
You set a precedent through personal conduct and thrives in the midst of active involvement
Past experience working with body corporates in an MLR setting is desirable