Description

This is a Hotel Manager role with Marriott based in Port Douglas, QLD, AU
== Marriott ==

Role Seniority - mid level, senior

More about the Hotel Manager role at Marriott

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel

and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant

Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to

drive guest satisfaction and the desired financial results.

• Ensures that all operational areas have an atmosphere that is conducive to the

overall guest experience.

• Reviews financial reports and statements to determine how Operations is

performing against budget.

• Ensures capital expenditure funds are being used to address the priorities

outlined in the service strategy.

• Works with direct reports to determine areas of concern and establishing ways

to improve the departments’ financial performance.

• Strives to maintain profit margins without compromising guest or employee

satisfaction.

• Identifies and analyzes operational challenges and facilitates the development

of solutions to prevent reoccurrence.

• Coaches and supports operations team to effectively manage occupancy & rate,

wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual wages,

coaching direct reports to address problem areas and holds team accountable for results.

• Develops an operational strategy that is aligned with the brand’s business

strategy and leads its execution.

• Makes and executes key decisions to keep property moving forward towards

achievement of goals.

Managing Property Operations

• Strives to improve service performance.

• Communicates a clear and consistent message regarding operational goals to

produce desired results on a continuous basis.

• Ensures brand and regional business initiatives are implemented and

communicates follow-up actions to team as necessary.

• Ensures core elements of the service strategy are in place to produce the

desired results.

• Tours building on a regular basis speaking with employees and guests to

understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.

• Champions the brand’s service vision for product and service delivery and

ensuring alignment amongst the property leadership team.

• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to individuals

and/or managers.

• Hires operations management team members who demonstrate strong functional

expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

• Conducts annual performance appraisals with direct reports according to

Standard Operating Procedures.

• Utilizes an “open door” policy and reviewing employee satisfaction results to

identify and address employee problems or concerns.

• Stays knowledgeable of leadership talent in the property.

• Fosters employee commitment to providing excellent service, participating in

daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Must have full Australia Working Rights - No Sponsorship

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Marriott team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Leading property operations
• Managing profitability and departmental budgets
• Conducting human resources activities

Key Strengths

• Leadership
• Financial Management
• Operational Strategy
• Customer Service Excellence
• Team Building
• ️ Problem Solving

A Final Note: This is a role with Marriott not with Hatch.